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Is the network secure?

The county’s Wi-Fi access is as secure as any open public access network, such as dial-up Internet accounts or public telephones. It is always good to use an SSL-encrypted Web page prior to sending or receiving confidential data.

What equipment do I need?

A Wi-Fi compliant (802.11 b/g) device equipped with a standard Internet browser is necessary to access the network.  

Does the system work for Macs and PCs?

Both types will work as long as the computer or PDA is equipped with a wireless card and the appropriate software.

How do I connect to the network?

Make sure that a wireless card (802.11 b/g) and the appropriate software are installed on the computer or PDA. Open the Web browser and you should see a Citizen Wi-Fi welcome page. 

Whenever the network is accessed by a user, a Chesterfield County Wireless Internet Access Acceptable-Use Policy will appear on the screen. The user must read and agree to the terms and conditions of use before accessing the network. Once the user has confirmed acceptance, he or she can access the Internet without passwords, fees or limits.

What do I do if something goes wrong?

Here are some things to check if there are problems in accessing the network 

  • Set your SSID to Citizen Wi-Fi. Refer to your Wi-Fi card instructions for details and make sure that the appropriate software is running while setting the SSID. In many cases, setting the SSID to "ANY" or "any" also will work and will enable the computer to access wireless networks in multiple locations. 
  • Ensure that the WEP Encryption is disabled or "off." 
  • Check that the connection is configured for "Infrastructure" mode. (Ad-Hoc mode will not work.) 
  • If changes are made in the above steps, restart the computer and Web browser. 
  • Make sure that you are in a county facility that offers Citizen Wi-Fi. 
  • Unfortunately, county staff is unable to provide assistance on personal equipment. Please contact your equipment manufacturer for technical support.  

Why do I keep getting the Acceptable-Use page?

The page is cached on your computer’s browser. Clear your temporary internet files and your browser’s cache. Refer to your browser’s help function for instructions if necessary. 

Can I print my documents? 

Yes, a library card is required to print wirelessly from your laptop. Policies for printing follow the same rules as our public computer use policy. By printing, you agree to the terms specified in this Computer Use Policy.

Printing is only available for Windows and Mac OS. A download is required to print. At this time you cannot print directly from a Chromebook. You must be connected to our wireless network to print. Be sure that you have connected through Citizen-Wi-Fi.

If you are having problems seeing the Citizen Wi-Fi agreement, try typing www.google.com into your browser's address bar. This will cause the agreement to appear if you have not already clicked I Agree for the day.

PLEASE NOTE: At this time, wireless printing using Citizen Wi-Fi is limited to one location per day.  You will not be able to change your printing location to another county location until the next day when you create a new connection.

Does the county use filtering on the network?

Yes, Citizen Wi-Fi has the same filtering technology and settings as in all public-use computers in the public libraries. The filter is set to block graphic pornography. If you would like a site to be blocked or unblocked, any Public Library staff member can give you a form to make this request.

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