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Frequently Asked Questions

FAQs

Access my account online
Renew my expired card
Reset my PIN
See my checkout history
Get a job at the library
Donate materials
Present a program at the library
Request an interlibrary loan
Have a test proctored
 


Access my account online

By logging in to your library account, you can use the self-service features to place holds, view check-outs, renew items, update your email address, request notifications and monitor charges. You can see settings such as expiration date.

To log in, please enter your first or last name in the first space, your library card number (with no spaces) in the second space and your PIN in the third space. When you are logged in your name will appear at the top of the screen. Please contact your library during operating hours for assistance. 

Renew my expired card

When you receive a message that your card is expired, please call your library during operating hours for assistance and provide your card number. 

Most library cards need to be renewed every two years and, at that time, we ask the cardholder to confirm contact information and bring any account balance to $0.

Reset my PIN

You can reset your PIN if you have an email address associated with your account.

  • From the CCPL website, select the “LOGIN” button
  • Select the “Forgot Your PIN?” button
  • Enter your first or last name in the first space
  • Enter your library card number (barcode) in the second space
  • Select “Submit”
  • Check your email account within 4 hours and go to the embedded link to create a new PIN.
  • You will not be able to view your old PIN.

If you do not have an email address in your account or have further difficulties, please contact your library during operating hours for assistance.

See my checkout history

Once an item is returned, there is no longer a connection between you and that item. There are several websites and apps you can use to create a list of items you have checked out.  Please contact a librarian for information about websites or apps such as GoodReads or BookOut.  If you use Overdrive, you can rate the items you check out, then retrieve a list through your profile.

Get a job at the library 

Chesterfield County Public Library is a department of Chesterfield County government and our employees are employees of Chesterfield County. Please check the county website for “Careers and Volunteers” to see and apply for current vacant positions. 

Donate materials 

All libraries accept donations. For more information, please see here or contact your library during operating hours.

Present a program at the library 

CCPL facilitates learning opportunities for all ages through vibrant programs and events. Programs are scheduled six to nine months in advance.  Please contact a manager at your library to provide information about your program idea.

Request an interlibrary loan

CCPL offers interlibrary loan service to help you obtain materials from other library systems. To discuss an interlibrary loan request, please contact a librarian at your library for more information.  A non-refundable $5.00 fee is collected to initiate the transaction.

Have a test proctored

CCPL staff proctor exams when the student obtains agreement from the academic institution or licensing body to accept our guidelines, which include limits to staff oversight and receipt and return of the test. Libraries provide faxing and scanning equipment for a fee. Please contact a librarian at your library for additional information or to request an appointment.

CCPL Resource Spotlights

E-books

With tablet reading

Read a book anywhere, anytime for free by using CCPL's online digital library service. CCPL offers digital library services through Overdrive, Tumblebooks, Freading and One-Click.
Visit our e-books page
.

CCPL Resource Spotlights

Loud & Clear Magazine

Loud and Clear Fall 2017

Find out what's happening at CCPL!
Read the magazine.
 

CCPL Resource Spotlights

CCPL has a makerspace!

Makerspace project

A makerspace is a creative area, designed for people to work together on many different projects. Learn more... 

CCPL Event Spotlights

Book Discussion Groups

Book group discussion 2
Share your passion for reading!
Discover new reads and new friends at a library near you.

CCPL Event Spotlights

Story Times

 Story Times 

Our story times are developed by trained staff and focus on the skills every child should know so that when they enter school they are ready to learn to read.
Get more information. 

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