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1. Is the network secure?

The county’s Wi-Fi access is as secure as any open public access network, such as dial-up Internet accounts or public telephones. It is always good to use an SSL-encrypted webpage prior to sending or receiving confidential data.

2. Does the system work for Macs and PCs?

Both types will work as long as the computer or PDA is equipped with a wireless card and the appropriate software.

3. How do I connect to the network?

Choose “Citizen WiFi” from the list of available networks. Open the web browser and you should see a Citizen Wi-Fi welcome page. No password is required, but you will need to agree to the Chesterfield County Wireless Internet Access Acceptable-Use Policy. You must read and agree to the terms and conditions of use before accessing the network. Once you have confirmed acceptance, you can access the internet without passwords, fees or limits.

4. What do I do if something goes wrong?

Here are some things to check if there are problems in accessing the network:
• Set your service set identifier (SSID) to Citizen Wi-Fi. Refer to your Wi-Fi card instructions for details and make sure that the appropriate software is running while setting the SSID. In many cases, setting the SSID to "any" also will work and will enable the computer to access wireless networks in multiple locations.
• Ensure that the wired equivalent privacy (WEP) encryption is disabled or "off."
• Check that the connection is configured for "Infrastructure" mode. (Ad-Hoc mode will not work.)
• If changes are made in the above steps, restart the computer and web browser.
• Make sure that you are in a county facility that offers Citizen Wi-Fi.
• Unfortunately, library staff is unable to provide technical support for personal equipment. Please contact your equipment manufacturer for technical support.

5. Why do I keep getting the Acceptable-Use page?

The page is cached on your computer’s browser. Clear your temporary internet files and your browser’s cache. Refer to your browser’s help function for instructions if necessary.

6. What if I don't see the Acceptable-Use Policy?

If you are having problems seeing the Citizen Wi-Fi agreement, try typing "www.google.com" into your browser's address bar. This will cause the agreement to appear if you have not already clicked "I Agree" for the day.

7. Can I print my documents?

Letter-size printing is available in color or black-and-white on all library computers (except catalog computers).

8. Does the county use filtering on the network?

Yes, Citizen Wi-Fi has the same filtering technology and settings as in all public-use computers in the public libraries. If you would like a site to be blocked or unblocked, speak to a staff member.