Show All Answers

1. How do I access my account online?

By logging in to your library account, you can use the self-service features to place holds, view check-outs, renew items, update your email address, request notifications and monitor charges. You can see settings such as expiration date.

To log in, please enter your first or last name in the first space, your library card number (with no spaces) in the second space and your PIN in the third space. When you are logged in your name will appear at the top of the screen. Please contact your library during operating hours for assistance.

2. How do I renew my expired card?

When you receive a message that your card is expired, please call your library during operating hours for assistance and provide your card number.

Most library cards need to be renewed every two years and, at that time, we ask the cardholder to confirm contact information and bring any account balance to $0.

3. How do I reset my PIN?

You can reset your PIN if you have an email address associated with your account.

1. Go to your account login page.
2. Select the “Forgot Your PIN?” button.
3. Enter your first or last name in the first space.
4. Enter your library card number (barcode) in the second space.
5. Select “Submit.”
6. Check your email account within 4 hours and go to the embedded link to create a new PIN.
7. You will not be able to view your old PIN.

If you do not have an email address in your account or have further difficulties, please contact your library during operating hours for assistance.

4. How do I see my checkout history?

Once an item is returned, there is no longer a connection between you and that item. There are several websites and apps you can use to create a list of items you have checked out. Please contact a librarian for information about websites or apps such as Goodreads or Bookly. If you use Overdrive, you can rate the items you check out, then retrieve a list through your profile.

5. How do I get a job at the library?

Chesterfield County Public Library is a department of Chesterfield County government and our employees are employees of Chesterfield County. Please check the county website for “Careers and Volunteers” to see and apply for current vacant positions.

6. How do I donate materials?

Chesterfield County Public Library accepts donations of new and gently used materials, including:

• Audio book CDs
• Books
• DVDs
• Magazines
• Music CDs
• Video games

These items are accepted at all of the CCPL libraries during regular library hours. If you would like to make a large donation, please contact your local library to make arrangements. You will receive a receipt for your tax deductible donation. Please estimate the quantity and value of your donations prior to bringing them to the library.

Once items are donated, they become the property of CCPL and are used at the discretion of CCPL. While some items are selected for addition to the collection, most donations are given to our Friends of the Library. The Friends offer donated items for sale to customers through book sales located within each library.

Proceeds

Proceeds from book sales are used to support library collections and services.

7. How do I present a program at the library?

CCPL facilitates learning opportunities for all ages through vibrant programs and events. Programs are scheduled six to nine months in advance. Please contact a manager at your library to provide information about your program idea.

8. How do I request an interlibrary loan?

CCPL offers interlibrary loan service to help you obtain materials from other library systems. To discuss an interlibrary loan request, please contact your library for more information. A non-refundable $5 fee is collected to initiate the transaction.

9. How do I have a test proctored?

CCPL staff proctor exams when the student obtains agreement from the academic institution or licensing body to accept our guidelines, which include limits to staff oversight and receipt and return of the test. Libraries provide faxing and scanning equipment for a fee. Please contact your library for additional information or to request an appointment.