What do I do if something goes wrong?

Here are some things to check if there are problems in accessing the network:
• Set your service set identifier (SSID) to Citizen Wi-Fi. Refer to your Wi-Fi card instructions for details and make sure that the appropriate software is running while setting the SSID. In many cases, setting the SSID to "any" also will work and will enable the computer to access wireless networks in multiple locations.
• Ensure that the wired equivalent privacy (WEP) encryption is disabled or "off."
• Check that the connection is configured for "Infrastructure" mode. (Ad-Hoc mode will not work.)
• If changes are made in the above steps, restart the computer and web browser.
• Make sure that you are in a county facility that offers Citizen Wi-Fi.
• Unfortunately, library staff is unable to provide technical support for personal equipment. Please contact your equipment manufacturer for technical support.

Show All Answers

1. Is the network secure?
2. Does the system work for Macs and PCs?
3. How do I connect to the network?
4. What do I do if something goes wrong?
5. Why do I keep getting the Acceptable-Use page?
6. What if I don't see the Acceptable-Use Policy?
7. Can I print my documents?
8. Does the county use filtering on the network?